At Xtop we provide a full range of IT Support Services across the UK, Ireland and mainland Europe. These range from system design, pre-configuration and installation through to support and maintenance with guaranteed service level agreements.

Our highly trained certified engineers guarantee a high quality of service, improving uptime, availability, and operational efficiency whilst reducing costs. Xtop provides support across all major technology platforms and vendors, ensuring fast resolution time through on-site or field-based technical teams.

We can even white label or brand these services so that they appear to be provided directly by you, meaning that you get all of the benefits of being able to offer a comprehensive range of support services without any of the costs and hassles of service provision.

Maintenance support is delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre. From here all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through a wide network of experienced field engineers and allows our channel partners to offer a more responsive and efficient support solution to their Customers.

Maintenance Services include:

UK, Ireland and mainland Europe coverage

A single point of contact for all related incidents

Networking devices & server support

Guaranteed responses and fixes within defined service level agreement

Access to 48 spares locations

A vast network of skilled and accredited field based engineers backed up by specialist consultants

24/7 Service Desk and call logging facility

Service delivery management

Remote and onsite trouble shooting services

Xtop is committed to delivering the highest standards in maintenance support. Providing channel partners with unrivalled levels of service and support in order to minimise downtime and increase both user and overall operational efficiency.

To find out how we can assist you further with your maintenance requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.